Introduction | Gas Aggregation | Neighborhood Lighting Utility | Stormwater Management | Guide to UA Utilities | ONLINE UTILITY FEE PAYMENT
A Guide to Upper Arlington UtilitiesUtilities Brochure (pdf file) Electricity American Electric Power (AEP) 1 Riverside Plaza, Columbus, OH 43215 Customer Service 800-277-2177 Web site AEP provides the hardware delivery system and most electrical service to UA households and businesses. Customers may choose from other electricity providers (details available from Ohio Consumers’ Counsel). Power Outages All customers experiencing a power outage are asked to contact AEP via the above options. In both cases, you are automatically entered into a tracking system enabling AEP to determine the extent and nature of an electrical problem. If the problem persists, please call AEP approximately every four hours, and again when power has been returned. When to call the City of Upper Arlington for help Police non-life threatening emergency 459-2800 • If an outage has affected streetlights or traffic signals. • If you see a downed power line, especially if it is emitting sparks or causing a fire. Help reduce problems with trees and utility lines Power lines typically come into homes along utility easements at the rear or sides of properties. AEP performs routine tree-trimming maintenance to keep branches away from power lines. Residents can assist by not planting trees in the easement, and choosing slow-growing, smaller trees to be located close to power lines. Please contact AEP to report problems with trees and power lines. Do not attempt to trim branches close to or touching power lines. The AEP Web site The AEP web site features service options and useful information, including safety tips, what to do in the event of a storm and any resulting power outages, etc. Take a few moments to become familiar with this information as part of your family’s emergency preparedness planning. Natural Gas City of Upper Arlington Aggregation Program The City is certified as a natural gas aggregator. This process allows consumers to form a group, creating greater buying power. As a natural gas aggregator, the City can negotiate rates, reliability and service needs on behalf of the aggregate pool. The best supplier is chosen based on proposed administration and overhead fees, past performance and service. Eligible residents include current participants in the aggregation program, residents currently purchasing their gas from Columbia Gas and residents not currently enrolled in the “Percentage of Income Payment Plan.” The gas aggregation contract is for the supply portion of your gas service only. Columbia Gas will continue to be responsible for distribution services and you will still receive your gas bill from Columbia Gas. The bill reflects the City’s aggregation rate with the selected supplier for the supply charge listed. The program began in 2005, with Interstate Gas Supply (IGS) as the provider. IGS was once again chosen as the 2006 supplier. The 2006 rate will be defined by mid-November 2005. Additional information on gas aggregation and supplier offers can be obtained from the Public Utilities Commission of Ohio or from the Ohio Consumers’ Counsel (see over). Upper Arlington contact: Patty Dalton, 583-5046 (pdalton@uaoh.net). Columbia Gas of Ohio, Inc. 200 Civic Center Drive, Columbus, OH 43215-4138 Phone 800-334-4077 Gas odor/emergency/after hours 800-282-0157 Web site If you hear or smell gas escaping, call the emergency number provided. Evacuate your premises, leaving lights and electrical appliances as they are (i.e. don’t turn them on or off before leaving). Interstate Gas Supply (IGS) P.O. Box 9060, Dublin, OH 43017 Phone 877-444-7427 Web site Water City of Columbus, Division of Water 910 Dublin Road, Room 109, Columbus, OH 43215 Phone 645-8270 Water main breaks & emergency service for evening & weekends 645-7788 Web site The City of Columbus provides water service to all UA residents and businesses. If you experience flooding or suspect a water main break, call the City of Upper Arlington Utility Division, at 583-5385, during regular business hours. A member of staff will visit the site to determine the nature of the problem, and contact the City of Columbus on your behalf. Please use the City of Columbus emergency number provided outside regular business hours. Sanitary & Storm Sewer City of Upper Arlington, Utility Division 3600 Tremont Road, Upper Arlington, OH 43221 Phone 583-5385 After hours 583-5410 Stormwater billing questions 583-5280 If you see or experience urgent situations, such as street flooding, sewer backups and/or basement flooding, please call the listed Utility Division or after hours number. A City representative will come to the site in question to assess the problem and either take steps to address the issue or advise of any necessary action on the resident’s part. UA residents are charged an annual stormwater utility fee, the proceeds of which are used to support the City’s stormwater management system. A brochure entitled “Facts About Your Stormwater Utility Maintenance Fee,” is available from the Finance Department. Refuse, Yard Waste & Recycling City of Upper Arlington, Solid Waste Division 3600 Tremont Road, Upper Arlington, OH 43221 Phone 583-5370 The City of Upper Arlington provides residents with a “pay as you use” refuse and yard waste collection program, in tandem with free recycling collection. This award-winning program encourages residents to improve their recycling habits and enables them to maintain control of their trash removal costs rather than paying a pre-set Citywide fee. A “Solid Waste Services” informational brochure is available on the City’s site at www.ua-ohio.net or from the Finance Department. Local Telephone SBC Phone 800-660-1000 Web site SBC provides most local telephone service to UA residents. Information on additional providers can be obtained from the Ohio Consumers’ Counsel (see below). Long Distance Telephone Below is a sampling of some of the long distance telephone providers available. The Ohio Consumers’ Counsel can offer additional contacts and advice on selecting a long distance provider (see below). AT&T Business Services 800-222-0400 MCI WorldCom Business Sales/Service 800-539-2000 Sprint Customer Service 800-877-4646 XO Communications Customer Service 614-629-3200 Cable Television Time Warner Cable Phone 481-5050 Web site WOW Cable Phone 866-496-9669 Web site Other Contacts Office of the Ohio Consumers’ Counsel (OCC) 10 West Broad Street, Suite 1800, Columbus, OH 43215-3485 Phone 877-742-5622 Web site Offers assistance with utility questions, advice on selecting providers and a means to file service complaints. Public Utilities Commission of Ohio (PUCO) 180 E. Broad Street, Columbus, OH 43215-3793 Phone 466-3292 Web site Works to assure all residential and business consumers access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices. City of Upper Arlington 3600 Tremont Road Upper Arlington, OH 43221 Phone: 614-583-5040 Fax: 614-457-6620 www.ua-ohio.net |
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